F.A.Q. Problems

Problems

Q I get duplicate messages!
A

This happens on some systems. Reasons are a little bit unclear. But nevertheless there is a solution: Setup|Extras|Delayed Message Checking Startup and set this value to 30 seconds. This will delay message processing about some time. if it works you can try to lower this value.

Q Something messes up my clipboard!
A

Yes, and it is Disruptor OL!

To make a long story short, it is needed to put the fancy icons into the Disruptor OL menu and for en/disabling them. Believe me, there is no other technical solution.

To get rid of the messing up open Setup|Extras and check "Disable Clipboard manipulation (needed for icons in menubuttons)".

Q Disruptor does not move some messages!
A

Sometimes this seems to be an Outlook problem.

Try to move the message by mouse into a different folder. If it does not work, Disruptor OL can't move the message, too. If this works, you found a Disruptor OL error.

Q After installing Disruptor OL, Outlook needs 100% of the CPU
A

This might be a confirmed problem Outlook 2000 SR3 'Internet Only' has with appointments.

Read http://support.microsoft.com/default.aspx?scid=kb;EN-US;811167 and follow the instructions.

Q My toolbars are broken!
A

Right click on the toolbar, choose Customize, select the Disruptor toolbar and simply delete it.

After the next start of Outlook it should be created new and be working now.

Q The tray icon mail envelope does not disappear!
A

A nightmare!

Actually the icon should appear, if new mail is received. And disappear, if the first new item is read. The 'reading' seems to be implemented by GUI-actions in Outlook (like clicking on the message or this icon). And not by tracking the state of these messages.

If you search in groups.google.com there are a lot of threads that describe this problem.

I really don't know how to solve this problem. Ask Bill to fix the problem!

Sidenotes: Actually I would need to detect several situations:

  1. new valid mail comes in -> icon appears
  2. new spam comes in -> icon does not appear
  3. new mail and spam comes in -> icon appears
  4. valid mail has come in before, icon is still there, spam comes in -> icon stays

This will create a programmers nightmare, because I needed to keep track of all these situations. Detecting the icon, keeping track of what the user does and the icon disappears...

Hmmmmmmmm.